Terms of service

Terms & Conditions

Welcome to Elephant Joy. Please read these Terms & Conditions carefully before using our website www.elephantjoymel.myshopify.com. By accessing or shopping with us, you agree to be bound by these Terms & Conditions, as well as our Privacy Policy, Returns Policy, and Delivery Policy.

General

This website is operated by Elephant Joy, registered in Australia. By using our site, you confirm that you are at least 18 years old and legally capable of entering into binding contracts.

Access to Our Site

We may update or amend our website at any time without notice. Access may be temporarily suspended, restricted, or discontinued. We will not be liable if the site is unavailable at any time.

Pricing Policy

  • All prices are shown in Australian Dollars (AUD) and include GST (where applicable).
  • Prices may change at any time without prior notice.
  • If a pricing error occurs, we may cancel your order and issue a refund.

Orders & Acceptance

  • When you place an order, you will receive an email confirming we have received it. This does not mean acceptance of your order.
  • The order is only accepted when we dispatch the goods and confirm via email.
  • We may refuse an order if payment cannot be authorised, stock is unavailable, or eligibility criteria are not met.

Product Availability

All orders are subject to availability. If an item is unavailable, we may offer alternatives of equal or greater value, or refund your payment.

Intellectual Property

All content on this site (including text, graphics, images, and logos) is owned or licensed by us and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any material for commercial purposes without prior consent.

Product Information & Accuracy

We strive to ensure all product descriptions, images, and information are accurate. However, we do not guarantee they are error-free. Colours may vary slightly depending on your screen settings.

Liability

To the fullest extent permitted by law, we exclude all liability for any direct, indirect, or consequential loss arising from the use of our site, products, or services. Our total liability will not exceed AUD $100.

Security & Viruses

You must not misuse our site by knowingly introducing harmful material such as viruses or malware. We are not liable for damages caused by such incidents.

Links

Our site may contain links to third-party websites. These are provided for convenience only. We are not responsible for their content, services, or availability.

Force Majeure

We are not responsible for delays or failures beyond our reasonable control, including natural disasters, strikes, or technical failures.

Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia, and disputes will be subject to the exclusive jurisdiction of its courts.

Variations

We may revise these Terms & Conditions at any time by updating this page. Your continued use of the site indicates your acceptance of any changes.

Concerns or Questions

If you have any concerns about these Terms & Conditions, please contact us:
📧 happyelephantmel@gmail.com